Returns Policy

 

Returns Policy

We offer a 90-day satisfaction guarantee on NOBS supplements, including opened products and products purchased on sale. If you are not satisfied, contact us within 90 days of receiving your item to request a refund of the price paid for that product. 

You do not need to keep a supplement unopened or unused to claim under our satisfaction guarantee. Please provide your order number or proof of purchase so we can locate your order.

To start a return, you can contact us at info@nobshealth.ai. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nobshealth.ai.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Gift cards are excluded from our voluntary satisfaction guarantee. Sale-priced supplements are included. This guarantee does not limit any rights you have under applicable consumer law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. For a return under this separate cooling-off provision, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This separate provision does not reduce our 90-day satisfaction guarantee on supplements.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nobshealth.ai.